As a leading solutions provider, we are committed to the highest standards of customer support and service.

PharmaFlow's experienced Support Team is dedicated to providing high level technical support to our community of partners and customers. We understand that pharmacy operating has mission-critical business processes that require fast, reliable support when needed. Our customers find that this high level of support enables them to derive maximum value from their investment in our solutions.

PharmaFlow Support and Maintenance Service Provides:

  • Bug Fixing
  • Updates and Security Alerts
  • Official Releases
  • Troubleshooting
  • Documentation updates
  • Incident submission and tracking via a web-based system
  • Incident analysis, resolution and application updates’ deployment
  • Application updates’ release management (identification, tracking/roll-back activities)
  • Monthly health checks report.
  • Post production systems environment setup, configuration & maintenance
  • Answering technical queries